Helpdesk 101
Getting started with our helpdesk software
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.