ISD #115 Cass Lake-Bena Schools Help Desk   |  Help Center
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Troubleshooting

How to clear the browser cache (Chrome, Firefox, Internet Explorer)

With any of the above browsers, simultaneously press control-shift-delete. This brings up a window that allows you to clear the browser cache.

My Smartboard is acting up, or I need a license key

Make sure that the monitor cable is firmly connected on both the laptop and the Smartboard. A loose cable here will cause image problems of all sorts.Make sure the USB cable is connected from the laptop to the Smartboard (otherwise touch will NOT work).Current SMART software license key (Oct 17,...

My Desktop PC sounds like an aircraft about to take off.

If your PC sounds like it is about to take flight, unplug it and create a ticket for it.

Have you tried restarting it yet?

It may sound simplistic, but simply restarting a PC or other device that you are having trouble with will fix your problem. Hitting or throwing it does not.

Workstations

My Desktop PC sounds like an aircraft about to take off.

If your PC sounds like it is about to take flight, unplug it and create a ticket for it.

Peripherals

My Smartboard is acting up, or I need a license key

Make sure that the monitor cable is firmly connected on both the laptop and the Smartboard. A loose cable here will cause image problems of all sorts.Make sure the USB cable is connected from the laptop to the Smartboard (otherwise touch will NOT work).Current SMART software license key (Oct 17,...

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